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Support

Warranty

All Cotê Electrical Tools have a 1 Year Manufacturer's Warranty. In regards to any defective items, we ask that the customer ships the item(s) to our Warranty Department with a check made out to Cotê Hair for $29.95 (to cover shipping/handling) at:
 
Cotê Hair Care Attn: Warranty Dept.
 
*Please Note:  Inside of your return box please include the following information:
 
  • Full Name
  • Check/Money Order for $29.95, made out to Cotê Hair  (for shipping/handling)
  • Return Address
  • Phone Number
  • E-Mail Address
  • Order Number/ Proof of Purchase 
  • A brief description of the issue
 
As soon as our team receives your defective item(s), we will do a full examination to see if the issue can be fixed. If not, we will send you out a replacement immediately as well as a free gift to you (a $20 value)! 
 
If you have any further questions, please feel free to contact customer service and we will be more than happy to assist.

 

Shipping & Returns

Orders are shipped via UPS on business days only and within 24 hours of ordering. Business days are Monday-Friday, excluding federal holidays in the United States.

* We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.

 

Shipments to APO/FPO and P.O. Box Addresses

Most items may be shipped to a P.O. Box or Military APO / FPO address, but some restrictions apply.

Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service.

 

Shipping to U.S. Territories, Alaska, and Hawaii

Items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. If you have any questions concerning the shipment of your order, please contact us via email or (844) 277-2683.

Orders shipped to Alaska & Hawaii are excluded from free shipping discount.

 

Shipping / Handling Charges

We charge a flat rate of $9.95 to orders everywhere in the U.S., excluding Alaska & Hawaii.
Orders totaling over $300.00 receive free shipping, excluding Alaska & Hawaii.

 

Damaged Items

When your order arrives, please check for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately via email or (844) 277-2683.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.